PRIVACY POLICY

Two Swords is dedicated to respecting your privacy and safeguarding your personal information.

This privacy policy outlines how Two Swords (“Two Swords” / “us” / “we”) use and protect any information you provide. This policy applies to all personal information we collect, use, and process related to your use of our website, your interactions with us, and the provision of our consultancy services in education and management.

Ensuring your privacy is protected is our priority. Any information we request to identify you when using this website will only be used in accordance with this privacy policy.

For clients engaging our services, confidentiality obligations are outlined in our Terms of Business and engagement letters.

Applicants for job positions with us should refer to our candidate privacy policy. Individuals in a working relationship with us will follow our fair processing notice for workers.

Two Swords controls the processing of personal information under this Privacy Policy. Amna Kifayat serves as our data protection officer.

This policy may be updated periodically by revising this page. Please check this page occasionally to ensure you are happy with any changes.

Defining Personal Information

Personal information includes data that identifies you or could identify you, such as name, contact details, and immigration history. It may also cover information on website usage if it can identify you.

How and When We Collect Personal Information: We collect information during our business dealings, including automatic collection when you use our website, or when you voluntarily provide personal details via forms, email, or phone. Client acceptance processes and the provision of our services also necessitate personal data collection.

Types of Personal Information We Collect and Process: The personal information collected depends on your interactions with us and the services you use. It includes:

Name, job title
Contact details (email, phone)
Demographic information (postcode)
Basic employment information
Immigration status or legal issue details
Other information provided via our web enquiry form

Additional information may be collected when you engage our services, such as identification documentation, financial details, or special category data pertinent to your case.

Handling Special Category Information

Special category information (e.g., race, religious beliefs) collected for applications or legal services is treated with additional care and only used as necessary. Survey responses for equality and diversity monitoring are anonymised and kept for compliance purposes only.

Sharing Personal Information

We may share personal information with third parties, such as courts, government agencies, or experts engaged on your behalf, only with your consent or as required by law. Trusted service providers (e.g., solicitors, IT providers) assisting our operations also receive relevant personal data under service contracts.

We do not sell, lease, or rent your personal information to third parties for marketing or other purposes.

Ensuring the Security of Your Personal Information

We employ robust IT and physical security measures to protect your data, using trusted cloud-based service providers such as Google Drive and Solve360. Overseas data transfers undergo stringent scrutiny to ensure compliance with UK and EU data protection standards.

Cookies are small files that assist in enhancing your browsing experience by gathering information about your preferences. We use traffic log cookies to analyse webpage usage via Google Analytics, ensuring the site meets client needs. You can adjust your browser settings to decline cookies, though this may limit website functionality

Links to External Websites

Our site may contain links to external websites. Once you leave our site, we have no control over the protection and privacy of your information. Exercise caution and review the privacy policy of any linked website.

Disclosure of Personal Information

For legal proceedings or expert instructions related to your matter, personal information may be disclosed to regulatory bodies, courts, or government agencies as necessary. We endeavour to notify you of such disclosures, unless legally restricted.

Retention of Your Personal Information

Personal information is retained per our data retention policy, ensuring compliance with legal, regulatory, and business requirements. We adhere to reasonable destruction dates based on data category and usage.

Your Role in Data Protection

Use secure, pin-locked devices for email communication
Employ encryption and virus protection on electronic devices
Safeguard login credentials
Exercise caution with unsolicited emails seeking personal details or funds

Accessing Your Information and Rights

Under GDPR, you can request details of personal information held, rectify inaccuracies, or request deletion (‘right to be forgotten’). Restrictions on processing or data transfer to another organisation may also be requested. Withdrawal of consent may impact service provision.

To exercise these rights or seek clarification, contact us at info@twoswords.co.uk. Requests will be addressed promptly, with explanations for any delays provided.

If you have any queries in relation to the above please do not hesitate to contact Two Swords at info@twoswords.co.uk

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